Rules for the Sale of Products in the Safrano Group Online Store
1. General Provisions
These Rules contain the terms of the offer to purchase the product and
constitute a public offer in accordance with Article 437 of the Civil
Code of the Russian Federation. The Customer's acceptance is deemed to be the placing of an
order for the offered product.
In its activities, the online store is guided by the provisions of the
Civil Code of the Russian Federation, Law of the Russian
Federation dated February 7, 1992 No. 2300-1 "On the Protection of Consumer Rights,"
the Rules for the Sale of Products under a Retail Sale and Purchase Agreement (approved by
RF Government Resolution dated December 31, 2020 No. 2463), and other
current legislation of the Russian Federation.
These Rules may be amended by the online store without any special notice. The new version of the Rules shall take effect from the moment it is posted on the Website, unless otherwise provided in the new version of the Rules. This version does not apply to any legal relationship between the
Customer and the online store that arose prior to the entry into force of the new version
of the Rules. The current version of the Rules is always available on the page
at: https://safranogroup.ru/.
Each Party guarantees to the other Party that it has the necessary
legal capacity, as well as all rights and powers necessary and sufficient to enter into and execute the retail sale and purchase agreement.
By sending an Order to the online store by email or by
placing an Order by calling the contact center, the Client confirms that they have read and agree to these Rules. These Terms of Sale contain sections with active hyperlinks
to specific thematic sections with more detailed information,
which are an integral part of the Terms of Sale. Providing access to certain parts of these Terms by
active hyperlinks is a generally accepted method of posting
information on the Internet.
In the event of promotions, the terms and conditions of the promotions posted on the Website may
establish special provisions governing the procedure for
placing orders and returning products. The terms and conditions of the promotions are an integral part of these Terms of Sale and shall apply
to persons participating in the promotions. Placing a promotional Order and/or
fulfilling other conditions of participation in the promotion constitutes the Customer's consent to the
Rules of the relevant promotion. In the event of a conflict (inconsistency)
between these Terms of Sale of Products in the Online Store and the terms and conditions of the promotions,
the terms and conditions of the promotion for the promotional Product shall prevail. Product range and prices on the Safrano Group online store website: https://safranogroup.ru/
The Customer is hereby notified that technical errors may occur on the online store website, including: information about the availability of a Product on the website, but the Product is not available; an incorrect price for the Product is displayed on the website, etc.
In the event of a technical error, the Seller will notify the Customer of its inability to fulfill the Order due to the technical errors and will cancel (revoke) the Order or offer the Customer alternative Order options.
3. Права и обязанности клиента
1. При регистрации в Интернет-магазине Клиент обязуется указать
достоверную регистрационную информацию.
2. Регистрируясь Клиент:
o соглашается принимать от Продавца звонки и сообщения на
номер телефона и адрес электронной почты, указанные при
регистрации или в Личном кабинете;
o подтверждает свое согласие на направление ему сервисных
сообщений, персонализированных и иных, содержащих признаки
индивидуализации, предложений включая, но не ограничиваясь
посредством sms-сообщений и сообщений в мессенджерах
(Telegram, WhatsApp, Viber, ВКонтакте и пр.).
2. Terms and Conditions
Seller – Limited Liability Company "SAFRANO GROUP"
Address: 2A ABASOVA Street, Bldg. VLD, Republic of Dagestan, District
CITY OF MAKHACHKALA, SHAMKHAL
TIN: 0573010707
OGRN: 325050000137114
Customer – a fully competent individual who intends to
order or purchase, or who orders (purchases), or who is specified as the recipient of the Goods in the Seller's online store, or who uses the Goods exclusively for personal, family, household, and other needs not related to business activities.
Recipient – the individual who actually accepts the
Order. Unless otherwise specified, the Recipient is considered the Client. The Recipient may be another individual specified by the Client when placing the Order and acting as their representative. Unless otherwise specified in these
Rules, the Recipient shall have all rights and
obligations established for the Client.
The Online Store is a collection of information
resources administered by the Seller and/or third parties in compliance with the current legislation of the Russian Federation,
including the website located at the address
https://safranogroup.ru/. These websites display the Products
offered by the Seller to its Clients for placing Orders, as well as the
terms of sale, payment, and delivery of these Orders to Clients, and the terms of
returns, where permitted by the current legislation. The term "Online Store" for the purposes of this
agreement includes the Website. The Website is a collection of internet pages located at
https://safranogroup.ru/, which display the Products
offered by the Seller to its Customers for placing Orders.
Products are tangible objects not withdrawn from civil circulation and
offered for sale on the Website exclusively for personal, family,
household, and other needs not related to the conduct of
business activities. The subject of sale may be
only Products that are in stock, i.e., Products for which the "Add to Cart" button is active.
Order is a request submitted by the Customer and confirmed by the Seller, in accordance
with these Rules for the Sale of Products in the Online Store, for delivery to the specified address of a list of Products selected in the
Online Store. An order may be placed either for the purpose of concluding a
retail sale and purchase agreement or for the exchange or
replacement of Products under a previously concluded agreement in cases
provided for by Russian Federation law. Order or Product Cancellation is a technical action by the Seller, which does not imply the Seller's refusal to fulfill the contract.
This action is carried out in the Online Store and confirms that
some Products in the Order (Product Cancellation) or all Products in the Order (Order Cancellation) cannot be delivered to the Customer under the current Order.
Delivery Service – a third party providing Order delivery services to Customers under an agreement with the Seller. The Seller reserves the right to independently determine the delivery service without the Customer's consent. Current information about the delivery service is posted in the Online Store on the Order form.
External Website – a website on the global Internet, a link to which is posted on the website https://safranogroup.ru/.
Account – a record containing the information necessary for the Customer's identification in the Online Store, as well as information for authorization and accounting.
A Promotion is an offer addressed to Customers to purchase a Product under certain conditions (in a specified assortment, at a specified price, with delivery terms, for a limited time, etc.), published in the Online Store and/or other information sources.
Personal Account is a section of the website that stores the Customer's personal data, information about previously completed and current orders.
Gift Card is a card with a magnetic stripe/barcode/microprocessor of a specified denomination (plastic card) or an electronic gift card (virtual card) in the form of a link in an SMS message, a WhatsApp message, and/or a card image on a smartphone,
with a unique identification code, designed to record the Seller's obligations to the Customer regarding the transfer of goods. A gift voucher is a plastic card with a magnetic stripe/barcode/microprocessor of a specific denomination, a paper certificate, a coupon, or any other document intended to record the Seller's obligations to the Customer regarding the transfer of goods, the provision of discounts, or other rights, issued by the Seller as part of specific marketing promotions, the terms of issue and circulation of which are determined by the rules for such marketing promotions, publicly posted by the Seller.
3. In the event of damage to third parties, other Clients, or the
Online Store, the Client undertakes to compensate for such damages in full and in the amount prescribed by the current
legislation of the Russian Federation.
4. The Client undertakes not to disclose to third parties the mobile phone number
specified during registration, the four-digit confirmation code
that may be sent to them via SMS, push notification, or the last
digits of the contact number of an incoming call. If the
Client has any suspicions regarding the security of their mobile phone number
or the possibility of unauthorized use of their account by third parties, the Client undertakes to
immediately notify the Seller by submitting a request in the "Feedback" section of their
Personal Account.
5. To change the phone number provided by the Client during
registration, the Client must contact Customer Support via WhatsApp or Telegram online chat.
6. Safrano Group LLC is not responsible for any loss or damage to
data, or other possible consequences that may arise from the User's violation of these
Rules.
4. Rights and Obligations of the Seller
1. The Seller undertakes to protect the Client's registration information.
2. The Seller undertakes not to disclose the Client's registration information to third parties, except as provided for by
current legislation and these Rules.
3. The Seller is not responsible for the Client's independent disclosure of their registration information to other Clients.
4. In the event of a Client's violation of these Rules or the current legislation of the Russian Federation, the Seller reserves the right to transfer registration information, IP address, and any other information to interested parties.
5. The Seller has the right to use information about the Client's actions for the purpose of improving the operation of the Online Store.
6. The Seller reserves the right to close, suspend, or modify the operation of the Online Store or any part thereof by making appropriate changes to these Rules without prior notice to the Client. Such changes
shall take effect on the date the new version of the Rules is posted on the Website.
5. Specifics of the rules for the sale of gift cards:
1. These Rules, in accordance with paragraph 1 of Article 433, paragraph 2 of paragraph 1 of Article 435, Article 436,
paragraph 2 of Article 437, paragraph 1 of Article Article 438 of the Civil Code of the Russian Federation
constitutes a public offer of Safrano Group LLC (OGRN 325050000137114) (hereinafter referred to as the Seller).
2. Acceptance of the offer (i.e., full and unconditional acceptance of all terms
of this offer) is constituted by the purchase of a Gift Card and its payment.
3. Upon acceptance of this offer, the Seller is obligated
to accept the Gift Card from the Buyer as payment for goods and services in accordance with the terms of this offer.
4. Purchasing a Gift Card or receiving one from the Buyer
constitutes full familiarization with and acceptance of these Rules.
If the person purchasing or receiving the Gift Card disagrees with the Rules in general or with any of their provisions, it is recommended that they refrain from purchasing or receiving the Gift Card. 5. The Gift Card Purchaser is obligated to inform the person to whom the Gift Card is transferred of the provisions of these Rules.
6. The Seller offers Gift Cards of various denominations for purchase by Buyers, as well as free denominations where the amount
of funds deposited on the card is determined by the Buyer. The denominations of Gift Cards may be changed or supplemented by the Seller unilaterally by posting information about the denominations of Gift Cards on the Website https://safranogroup.ru/.
7. If purchasing a Gift Card as a gift for another person,
the Buyer guarantees that they have obtained their consent to the processing
of their personal data and the transfer thereof to the Seller.
8. The moment of conclusion of the Agreement between the Seller and a specific
Buyer is determined by the moment of payment for the Gift Card.
9. The purchase of a plastic Gift Card, as well as the sale of goods
against the limit (balance) of funds on the Gift Card, is confirmed
by the issuance of a plastic card and a receipt.
10. If the Seller detects signs of fraudulent transaction,
the Seller reserves the right to block the card until the situation is clarified or
cancel the Gift Card and return the funds to the payer's account.
11. The Gift Card is valid for 1 year from the date of purchase.
12. The Buyer has the right to transfer the Gift Card received from the Seller
to any individual or legal entity without restriction. From the moment of
transfer of the Gift Card, the specified individuals or legal entities
acquire the status of Recipient (Gift Card bearer) under the
Purchase and Sale Agreement certified by this Gift Card.
12.1 The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer (Sender) of the electronic
Gift Card when placing an online order for the purchase of an electronic
Gift Card. The Buyer (Sender) of the electronic
Gift Card solely bears the risk of providing inaccurate data, including a contact number, and other information
about the Recipient when placing an online order.
13. The Seller undertakes, upon presentation of the Gift Card, to sell to the Buyer/Recipient the product from its existing inventory,
displayed in the sales area and/or available in the Seller's online store, at the Buyer's/Recipient's discretion. A current list of stores located in the Russian Federation where Gift Cards can be redeemed is available on the Seller's official website (https://safranogroup.ru/).
16. The Buyer may not use a Gift Card to pay for other Gift Cards, as a Gift Card is not a product.
A Gift Card cannot be exchanged for other Gift Cards (of a larger or smaller denomination).
17. The Buyer/Recipient may use a Gift Card within its denomination to purchase goods from the Seller multiple times until the funds on it are fully redeemed.
17.1 When using a Gift Card for payment in the Seller's online store, the Bearer/Buyer may use no more than five (5) Gift Cards in a single order. To use more than five (5) Gift Cards as payment in the online store, it is recommended to place multiple Orders.
18. If the price of the item selected by the Buyer/Recipient exceeds the Gift Card's face value or the remaining balance on the Gift Card, the Buyer/Recipient is obligated to pay the difference between the remaining balance and the total price of the selected item by depositing funds at the Seller's cash register at any of the Seller's stores where the item is purchased or by paying at the Seller's online store.
19. When purchasing a virtual card as a gift for another person, the Buyer
has the option to write a greeting when purchasing through the website
https://safranogroup.ru/.
19.1. When writing a greeting, the Buyer is prohibited from including
any information that:
(a) contains threats, calls for violence, including hidden ones, approval or encouragement of violent actions, discredits, insults, defames the honor and dignity or business reputation, or violates the privacy of third parties; (b) violates the rights of minors;
(c) is vulgar or obscene, contains pornographic images and texts, or scenes of a sexual nature involving minors;
(d) contains scenes of inhumane treatment of animals;
(e) contains descriptions of means and methods of suicide, or any incitement to commit suicide;
(e) promotes and/or contributes to the incitement of racial, religious,
ethnic hatred or enmity based on gender, orientation, or other individual characteristics and
personal characteristics (including health issues);
(g) contains extremist materials;
(h) promotes criminal activity or contains advice, instructions, or guidelines for committing criminal acts;
(i) contains restricted information, including, but not limited to, state and commercial secrets, and information about the private lives of third parties;
(k) contains advertisements or describes the appeal of using narcotic substances, including "digital drugs" (audio files that affect the human brain through binaural beats), information about the distribution of drugs, recipes for their preparation, and advice on their use;
(l) may potentially lead to illegal actions
by misleading third parties or abusing their trust;
(m) and violates other rights and interests of individuals and legal entities or
requirements of Russian Federation legislation;
(m) contains objects (including links to them) that may violate
the rights and interests of others.
19.2. The Buyer is responsible for any information they transmit by sending a text greeting when purchasing a
virtual card.
20. The Seller does not moderate text greetings generated by Buyers for prohibited information and is not responsible for the Buyer's provision of information that
violates these Rules, Russian Federation legislation,
and/or may violate the rights, cause harm, or threaten the safety
of third parties.
6. Other Terms
The Seller is not responsible for the software used to operate the products sold on the Seller's website. All claims regarding the use of such software may be filed directly with the manufacturers of the products sold on our website.
The relationship between the Client and the Seller is governed by the laws of the Russian Federation.
If the Client has any questions or complaints, they may contact Customer Support via WhatsApp or Telegram online chat. The parties will attempt to resolve any disputes that arise through negotiations. If agreement is not reached, the dispute may be referred to court in accordance with the current legislation of the Russian Federation.
1. General Provisions
These Rules contain the terms of the offer to purchase the product and
constitute a public offer in accordance with Article 437 of the Civil
Code of the Russian Federation. The Customer's acceptance is deemed to be the placing of an
order for the offered product.
In its activities, the online store is guided by the provisions of the
Civil Code of the Russian Federation, Law of the Russian
Federation dated February 7, 1992 No. 2300-1 "On the Protection of Consumer Rights,"
the Rules for the Sale of Products under a Retail Sale and Purchase Agreement (approved by
RF Government Resolution dated December 31, 2020 No. 2463), and other
current legislation of the Russian Federation.
These Rules may be amended by the online store without any special notice. The new version of the Rules shall take effect from the moment it is posted on the Website, unless otherwise provided in the new version of the Rules. This version does not apply to any legal relationship between the
Customer and the online store that arose prior to the entry into force of the new version
of the Rules. The current version of the Rules is always available on the page
at: https://safranogroup.ru/.
Each Party guarantees to the other Party that it has the necessary
legal capacity, as well as all rights and powers necessary and sufficient to enter into and execute the retail sale and purchase agreement.
By sending an Order to the online store by email or by
placing an Order by calling the contact center, the Client confirms that they have read and agree to these Rules. These Terms of Sale contain sections with active hyperlinks
to specific thematic sections with more detailed information,
which are an integral part of the Terms of Sale. Providing access to certain parts of these Terms by
active hyperlinks is a generally accepted method of posting
information on the Internet.
In the event of promotions, the terms and conditions of the promotions posted on the Website may
establish special provisions governing the procedure for
placing orders and returning products. The terms and conditions of the promotions are an integral part of these Terms of Sale and shall apply
to persons participating in the promotions. Placing a promotional Order and/or
fulfilling other conditions of participation in the promotion constitutes the Customer's consent to the
Rules of the relevant promotion. In the event of a conflict (inconsistency)
between these Terms of Sale of Products in the Online Store and the terms and conditions of the promotions,
the terms and conditions of the promotion for the promotional Product shall prevail. Product range and prices on the Safrano Group online store website: https://safranogroup.ru/
The Customer is hereby notified that technical errors may occur on the online store website, including: information about the availability of a Product on the website, but the Product is not available; an incorrect price for the Product is displayed on the website, etc.
In the event of a technical error, the Seller will notify the Customer of its inability to fulfill the Order due to the technical errors and will cancel (revoke) the Order or offer the Customer alternative Order options.
3. Права и обязанности клиента
1. При регистрации в Интернет-магазине Клиент обязуется указать
достоверную регистрационную информацию.
2. Регистрируясь Клиент:
o соглашается принимать от Продавца звонки и сообщения на
номер телефона и адрес электронной почты, указанные при
регистрации или в Личном кабинете;
o подтверждает свое согласие на направление ему сервисных
сообщений, персонализированных и иных, содержащих признаки
индивидуализации, предложений включая, но не ограничиваясь
посредством sms-сообщений и сообщений в мессенджерах
(Telegram, WhatsApp, Viber, ВКонтакте и пр.).
2. Terms and Conditions
Seller – Limited Liability Company "SAFRANO GROUP"
Address: 2A ABASOVA Street, Bldg. VLD, Republic of Dagestan, District
CITY OF MAKHACHKALA, SHAMKHAL
TIN: 0573010707
OGRN: 325050000137114
Customer – a fully competent individual who intends to
order or purchase, or who orders (purchases), or who is specified as the recipient of the Goods in the Seller's online store, or who uses the Goods exclusively for personal, family, household, and other needs not related to business activities.
Recipient – the individual who actually accepts the
Order. Unless otherwise specified, the Recipient is considered the Client. The Recipient may be another individual specified by the Client when placing the Order and acting as their representative. Unless otherwise specified in these
Rules, the Recipient shall have all rights and
obligations established for the Client.
The Online Store is a collection of information
resources administered by the Seller and/or third parties in compliance with the current legislation of the Russian Federation,
including the website located at the address
https://safranogroup.ru/. These websites display the Products
offered by the Seller to its Clients for placing Orders, as well as the
terms of sale, payment, and delivery of these Orders to Clients, and the terms of
returns, where permitted by the current legislation. The term "Online Store" for the purposes of this
agreement includes the Website. The Website is a collection of internet pages located at
https://safranogroup.ru/, which display the Products
offered by the Seller to its Customers for placing Orders.
Products are tangible objects not withdrawn from civil circulation and
offered for sale on the Website exclusively for personal, family,
household, and other needs not related to the conduct of
business activities. The subject of sale may be
only Products that are in stock, i.e., Products for which the "Add to Cart" button is active.
Order is a request submitted by the Customer and confirmed by the Seller, in accordance
with these Rules for the Sale of Products in the Online Store, for delivery to the specified address of a list of Products selected in the
Online Store. An order may be placed either for the purpose of concluding a
retail sale and purchase agreement or for the exchange or
replacement of Products under a previously concluded agreement in cases
provided for by Russian Federation law. Order or Product Cancellation is a technical action by the Seller, which does not imply the Seller's refusal to fulfill the contract.
This action is carried out in the Online Store and confirms that
some Products in the Order (Product Cancellation) or all Products in the Order (Order Cancellation) cannot be delivered to the Customer under the current Order.
Delivery Service – a third party providing Order delivery services to Customers under an agreement with the Seller. The Seller reserves the right to independently determine the delivery service without the Customer's consent. Current information about the delivery service is posted in the Online Store on the Order form.
External Website – a website on the global Internet, a link to which is posted on the website https://safranogroup.ru/.
Account – a record containing the information necessary for the Customer's identification in the Online Store, as well as information for authorization and accounting.
A Promotion is an offer addressed to Customers to purchase a Product under certain conditions (in a specified assortment, at a specified price, with delivery terms, for a limited time, etc.), published in the Online Store and/or other information sources.
Personal Account is a section of the website that stores the Customer's personal data, information about previously completed and current orders.
Gift Card is a card with a magnetic stripe/barcode/microprocessor of a specified denomination (plastic card) or an electronic gift card (virtual card) in the form of a link in an SMS message, a WhatsApp message, and/or a card image on a smartphone,
with a unique identification code, designed to record the Seller's obligations to the Customer regarding the transfer of goods. A gift voucher is a plastic card with a magnetic stripe/barcode/microprocessor of a specific denomination, a paper certificate, a coupon, or any other document intended to record the Seller's obligations to the Customer regarding the transfer of goods, the provision of discounts, or other rights, issued by the Seller as part of specific marketing promotions, the terms of issue and circulation of which are determined by the rules for such marketing promotions, publicly posted by the Seller.
3. In the event of damage to third parties, other Clients, or the
Online Store, the Client undertakes to compensate for such damages in full and in the amount prescribed by the current
legislation of the Russian Federation.
4. The Client undertakes not to disclose to third parties the mobile phone number
specified during registration, the four-digit confirmation code
that may be sent to them via SMS, push notification, or the last
digits of the contact number of an incoming call. If the
Client has any suspicions regarding the security of their mobile phone number
or the possibility of unauthorized use of their account by third parties, the Client undertakes to
immediately notify the Seller by submitting a request in the "Feedback" section of their
Personal Account.
5. To change the phone number provided by the Client during
registration, the Client must contact Customer Support via WhatsApp or Telegram online chat.
6. Safrano Group LLC is not responsible for any loss or damage to
data, or other possible consequences that may arise from the User's violation of these
Rules.
4. Rights and Obligations of the Seller
1. The Seller undertakes to protect the Client's registration information.
2. The Seller undertakes not to disclose the Client's registration information to third parties, except as provided for by
current legislation and these Rules.
3. The Seller is not responsible for the Client's independent disclosure of their registration information to other Clients.
4. In the event of a Client's violation of these Rules or the current legislation of the Russian Federation, the Seller reserves the right to transfer registration information, IP address, and any other information to interested parties.
5. The Seller has the right to use information about the Client's actions for the purpose of improving the operation of the Online Store.
6. The Seller reserves the right to close, suspend, or modify the operation of the Online Store or any part thereof by making appropriate changes to these Rules without prior notice to the Client. Such changes
shall take effect on the date the new version of the Rules is posted on the Website.
5. Specifics of the rules for the sale of gift cards:
1. These Rules, in accordance with paragraph 1 of Article 433, paragraph 2 of paragraph 1 of Article 435, Article 436,
paragraph 2 of Article 437, paragraph 1 of Article Article 438 of the Civil Code of the Russian Federation
constitutes a public offer of Safrano Group LLC (OGRN 325050000137114) (hereinafter referred to as the Seller).
2. Acceptance of the offer (i.e., full and unconditional acceptance of all terms
of this offer) is constituted by the purchase of a Gift Card and its payment.
3. Upon acceptance of this offer, the Seller is obligated
to accept the Gift Card from the Buyer as payment for goods and services in accordance with the terms of this offer.
4. Purchasing a Gift Card or receiving one from the Buyer
constitutes full familiarization with and acceptance of these Rules.
If the person purchasing or receiving the Gift Card disagrees with the Rules in general or with any of their provisions, it is recommended that they refrain from purchasing or receiving the Gift Card. 5. The Gift Card Purchaser is obligated to inform the person to whom the Gift Card is transferred of the provisions of these Rules.
6. The Seller offers Gift Cards of various denominations for purchase by Buyers, as well as free denominations where the amount
of funds deposited on the card is determined by the Buyer. The denominations of Gift Cards may be changed or supplemented by the Seller unilaterally by posting information about the denominations of Gift Cards on the Website https://safranogroup.ru/.
7. If purchasing a Gift Card as a gift for another person,
the Buyer guarantees that they have obtained their consent to the processing
of their personal data and the transfer thereof to the Seller.
8. The moment of conclusion of the Agreement between the Seller and a specific
Buyer is determined by the moment of payment for the Gift Card.
9. The purchase of a plastic Gift Card, as well as the sale of goods
against the limit (balance) of funds on the Gift Card, is confirmed
by the issuance of a plastic card and a receipt.
10. If the Seller detects signs of fraudulent transaction,
the Seller reserves the right to block the card until the situation is clarified or
cancel the Gift Card and return the funds to the payer's account.
11. The Gift Card is valid for 1 year from the date of purchase.
12. The Buyer has the right to transfer the Gift Card received from the Seller
to any individual or legal entity without restriction. From the moment of
transfer of the Gift Card, the specified individuals or legal entities
acquire the status of Recipient (Gift Card bearer) under the
Purchase and Sale Agreement certified by this Gift Card.
12.1 The Seller is not responsible for the accuracy and correctness of the information provided by the Buyer (Sender) of the electronic
Gift Card when placing an online order for the purchase of an electronic
Gift Card. The Buyer (Sender) of the electronic
Gift Card solely bears the risk of providing inaccurate data, including a contact number, and other information
about the Recipient when placing an online order.
13. The Seller undertakes, upon presentation of the Gift Card, to sell to the Buyer/Recipient the product from its existing inventory,
displayed in the sales area and/or available in the Seller's online store, at the Buyer's/Recipient's discretion. A current list of stores located in the Russian Federation where Gift Cards can be redeemed is available on the Seller's official website (https://safranogroup.ru/).
16. The Buyer may not use a Gift Card to pay for other Gift Cards, as a Gift Card is not a product.
A Gift Card cannot be exchanged for other Gift Cards (of a larger or smaller denomination).
17. The Buyer/Recipient may use a Gift Card within its denomination to purchase goods from the Seller multiple times until the funds on it are fully redeemed.
17.1 When using a Gift Card for payment in the Seller's online store, the Bearer/Buyer may use no more than five (5) Gift Cards in a single order. To use more than five (5) Gift Cards as payment in the online store, it is recommended to place multiple Orders.
18. If the price of the item selected by the Buyer/Recipient exceeds the Gift Card's face value or the remaining balance on the Gift Card, the Buyer/Recipient is obligated to pay the difference between the remaining balance and the total price of the selected item by depositing funds at the Seller's cash register at any of the Seller's stores where the item is purchased or by paying at the Seller's online store.
19. When purchasing a virtual card as a gift for another person, the Buyer
has the option to write a greeting when purchasing through the website
https://safranogroup.ru/.
19.1. When writing a greeting, the Buyer is prohibited from including
any information that:
(a) contains threats, calls for violence, including hidden ones, approval or encouragement of violent actions, discredits, insults, defames the honor and dignity or business reputation, or violates the privacy of third parties; (b) violates the rights of minors;
(c) is vulgar or obscene, contains pornographic images and texts, or scenes of a sexual nature involving minors;
(d) contains scenes of inhumane treatment of animals;
(e) contains descriptions of means and methods of suicide, or any incitement to commit suicide;
(e) promotes and/or contributes to the incitement of racial, religious,
ethnic hatred or enmity based on gender, orientation, or other individual characteristics and
personal characteristics (including health issues);
(g) contains extremist materials;
(h) promotes criminal activity or contains advice, instructions, or guidelines for committing criminal acts;
(i) contains restricted information, including, but not limited to, state and commercial secrets, and information about the private lives of third parties;
(k) contains advertisements or describes the appeal of using narcotic substances, including "digital drugs" (audio files that affect the human brain through binaural beats), information about the distribution of drugs, recipes for their preparation, and advice on their use;
(l) may potentially lead to illegal actions
by misleading third parties or abusing their trust;
(m) and violates other rights and interests of individuals and legal entities or
requirements of Russian Federation legislation;
(m) contains objects (including links to them) that may violate
the rights and interests of others.
19.2. The Buyer is responsible for any information they transmit by sending a text greeting when purchasing a
virtual card.
20. The Seller does not moderate text greetings generated by Buyers for prohibited information and is not responsible for the Buyer's provision of information that
violates these Rules, Russian Federation legislation,
and/or may violate the rights, cause harm, or threaten the safety
of third parties.
6. Other Terms
The Seller is not responsible for the software used to operate the products sold on the Seller's website. All claims regarding the use of such software may be filed directly with the manufacturers of the products sold on our website.
The relationship between the Client and the Seller is governed by the laws of the Russian Federation.
If the Client has any questions or complaints, they may contact Customer Support via WhatsApp or Telegram online chat. The parties will attempt to resolve any disputes that arise through negotiations. If agreement is not reached, the dispute may be referred to court in accordance with the current legislation of the Russian Federation.
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